terms and conditions

commercial data and contact information
company name: Studio Komok Kft.
registered address: Hungary, 1086 Budapest, Csobánc utca 8. 3. em. 1.
Tax ID number: 28835640-2-42
email: hello@komok.hu

privacy policy
Welcome to our web site komok.hu. Please read our Privacy Policy carefully. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this site. 

what do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

Payment:If you choose a direct payment gateway to complete your purchase it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our website uses cookies to enhance the browsing experience. 

age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our at hello@komok.hu.

process of ordering
Customers may place their order in the Webshop (either for a ready-made or a customized product) by putting the item(s) into their virtual shopping cart by clicking the “ADD TO CART” button. Placing a product(s) to be ordered in CART shall not be deemed as a contractual offer, a call for proposal or a purchase order, Customer may delete these items at any times and without any further consequences from its shopping cart before finalizing the purchase order. Before finalizing the purchase order the Customer states that he learned and agreed to the content of this present GCC. After choosing the product, Customers shall give their personal data, shipping and billing address for billing purposes and shall choose the shipping and payment conditions. Order date of the product is the date of the order delivered to Komok by the Customer through the SHOP. Upon receipt of the order the Customer shall receive an automatically generated mail sent to the e-mail address indicated in the order, with a list of items of the purchase order placed.

order info

Thank you for considering buying a komok product! We believe creating durable objects with timeless design is the way to sustainable living. In case you have specific questions or requests, please contact us via email or phone, we are happy to find a solution.

Shipping in Hungary is free for all our products. For shipping in EU, depending on the size and weight, an extra shipping cost is applied. See your cart and the checkout page for the exact price. For non-EU shipping, please contact us via email.

If the product is in stock, shipping is within 10 days. If it is made-to-order, then standard delivery is 6-8 weeks.
We use reliable shipping companies to make sure you get your product safe and on time. You can get your product at our studio in Budapest as well, see contact page for more info.

If you change your mind, you have the right to return the purchased product within 14 days from delivery and have a full refund.
The return process should be started by contacting us via email with the following details:
the name of the purchased product
the ID number and date of your order
the bank account number we can transfer the price of the purchased product
the name of the account holder
if the product is damaged or not. If so, describe the damage and take a few photos
After receiving our confirmation message to your email please send back the product in its original packaging as a registered trackable package to our studio’s address. Please bear in mind that the shipping costs of the returned products must be covered by the Customer. We pay back the price of the product to the given bank account within 30 days after receiving the returned product. The returned product should be in it’s original condition without any damage. 

We create durable, timeless object that you could use for a long time in it’s original condition. We offer 3 or 5 years warranty from the date you receive your product, depending on the specific object. The guarantee covers any functional, material or manufacturing defect on the products you buy from us for private use. The warranty does not cover wear or damage to upholstery, gliders, surfaces and it shall lapse if the product shows signs of inappropriate use or physical damage. In each case, komok will decide whether to repair, offer a discount, exchange with a comparable product, or take the product back for a full discount.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information view our Privacy Policy